We dropped the ball, ma'am

And then some.

Last year we had the official meeting at school regarding Brendan's whatever is going on within his head. Head, who said head? I digress. The school psychologist kept bringing up attention deficit issues which about had my husband lunging over the table at him. Nothing really came of the meeting other than we need to go through our pediatrician before the school will support Brendan within the classroom.

I finally get off my arse and talk with the boy's pediatrician this summer, thus starting months of waiting. Paperwork is given to his current teacher but the school won't release it to us. We miss the first appointment with the doctor because of this and get another referral put in for Brendan. Talking with the school vice-principal there isn't a reason why they couldn't hand the paperwork to me. Just their protocol, which isn't even in writing.

I get a hold of the clinic we need, do the phone consult with the call ending in our thinking we had an appointment for yesterday. I'm honestly surprised I didn't get hives at some point within the past two days.

Calling Tuesday I was told I can't expect an appointment for the next day. When I questioned him on this based upon our first conversation he told me I should have called him back. Apparently he gets away with not doing his job in telling parents this bit of information. I'm then told the next available appointment is for January 19th. Fine, give it to me even though you screwed up this one.

A few hours later I get a call back saying there's an opening the next and I need to get all of the paperwork in before 1:30pm. The call was at 1pm. Their fax machine was busy the whole time, which I'm told I can just wait at the post office until it's not busy. So I scan 16 pages and get it to another person by 2pm.

7am rolls around and I call to see if we're still on for the appointment. He doesn't know if the doctor got the paperwork but he'll find out and call me back. 8am rolls around and I'm calling since I need to be out of the house by 8:30am. A different person tells me I don't have an appointment and never should have been told I could be squeezed in the day before. My response is 'I scrambled yesterday in getting everything to you' on top of relaying the conversation with the other person. I'm then put on hold off and on for 25 minutes trying to figure out how they can salvage this muck up.

The original person calls at one point yesterday saying he's talked with the doctor and they realize what happened is jacked up. You think? They dropped the ball on us, tried blaming me for not calling back to double check, have me scrambling at their beck and call, but it's okay because you realize it's jacked up?

Forgive me if I call bullshit on your apology.